Privacy Policy

Introduction

This privacy policy ("Privacy Policy") outlines the rules for using data collected when you ("you" or "your") use our services, visit our websites including https://ai.nahcrof.com ("Website"), use our APIs ("APIs"), and other services (collectively referred to as the "Services").

This policy describes the types of information we may collect from you or that you may provide when you use our Services, and our practices for collecting, using, maintaining, protecting, and disclosing that information. All capitalized terms in this Privacy Policy are defined in the Terms of Service found on our Website.

By accessing or using our Services, you agree to this Privacy Policy. We will notify you when we update this Privacy Policy.

What Data We DO NOT Collect

We Explicitly DO NOT Collect:

• Your input prompts or messages sent to our AI services
• AI-generated responses or outputs
• Conversation history or chat logs
• Content of your interactions with our AI models
• Any personal information contained within your prompts

Your conversations are processed in real-time and are not stored, logged, or accessible to us in any way.

Information We DO Collect

We only collect the minimum information necessary to provide our services:

• Account Information (Required for Service):
  • Email address (for account creation and billing)
  • Hashed passwords (securely encrypted)
  • Account creation date
  • Subscription status and billing information
• Usage Metrics (Required for Billing):
  • Number of API requests made
  • Request timestamps (for rate limiting and billing)
  • Service usage statistics (aggregated, non-personal)
• Technical Information (Required for Service Operation):
  • IP addresses (for security and rate limiting)
  • Browser type and version (for compatibility)
  • Device information (for optimization)

How We Collect Information

We collect information in the following ways:

• When you create an account on our platform
• When you make API requests (we only log request counts, not content)
• When you visit our website (standard web analytics)
• When you process payments through Stripe (handled by Stripe, not stored by us)

How We Use Your Information

We use the limited information we collect only for:

• Providing and maintaining our AI services
• Processing payments and managing subscriptions
• Monitoring usage for billing purposes
• Ensuring service security and preventing abuse
• Communicating important service updates
• Complying with legal obligations

We do NOT use your data for:

• Training AI models
• Marketing or advertising
• Selling to third parties
• Creating user profiles beyond basic account information

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

• Service Providers: Stripe for payment processing (they handle payment data according to their privacy policy)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition (users will be notified)

We never share conversation content because we don't collect it.

Data Security

We implement industry-standard security measures:

• Passwords are hashed using secure algorithms
• Limited access to personal data on a need-to-know basis
• Secure servers with regular backups

Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update or correct your account information
• Delete: Request deletion of your account and associated data
• Export: Download your account data
• Restrict: Limit how we process your data

To exercise these rights, contact us at [email protected] or manage your account through our dashboard.

Data Retention

We retain your data only as long as necessary:

• Account Data: Until you delete your account
• Usage Metrics: For billing and legal compliance (typically 7 years)
• Conversation Data: We don't retain this - it's processed in real-time only

After account deletion, all personal data is permanently removed within 30 days.

California Privacy Rights (CCPA)

California residents have additional rights under the CCPA:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we don't sell data)
• Right to non-discrimination for exercising privacy rights

CrofAI has not disclosed, sold, or shared any personal information with third parties for business or commercial purposes in the past twelve (12) months, and will not do so in the future.

International Data Transfers

Your data may be processed in the United States. We ensure appropriate safeguards are in place for international transfers and comply with applicable data protection laws.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Updating the "Last Updated" date at the top of this policy

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Website: https://ai.nahcrof.com

We are committed to addressing your privacy concerns and will respond to your inquiries promptly.